Covid-19 – Alert Level 4

New Zealand is now in lock down for a period of 4 weeks. With the exception of essential businesses, all others must close including car rental.

All our Dollar branches nationwide are now closed to the public.

What if I have a booking that is impacted by this closedown?

Travel restrictions outlined by the New Zealand government dictate that anyone who returns from overseas to self-isolate for a two-week period. The Police, Ministry of Health (MOH) & Immigration NZ are acting to arrest, quarantine and deport people who fail to self-isolate when required.

Please note we are unable to rent you a vehicle if you arrive after a branch has closed or the lock down has commenced.

Please note we are unable to rent you a vehicle if you arrive after a branch has closed or the lock down has commenced.

No cancellation fees will be charged for any impacted bookings.

For any customers that have made bookings through a travel agent, third party website or travel broker, please contact them directly for further assistance around your disrupted travel pans.

I’m due to return a vehicle after the closedown starts what do I do?

Please email  [email protected] or use if urgent call our Thrifty Car Rental based contact centre on 0800 73 70 70.

What if my booking is not directly impacted by impacted but I want to make changes?

Changes to future bookings can be made freely through our NZ based contact centre. Email us at  [email protected] or if urgent call our Thrifty Car Rental based contact centre on 0800 73 70 70.

Are we expecting Contact Centre delays?

Our Christchurch based contact centre team will be available between the hours of 0800-1800hrs. However, if your enquiry is not urgent please contact us by email at  [email protected] .

For more information on Coronavirus, visit the New Zealand Ministry of Health or your local health authorities for instructions on what to do.

Updated: 27 March 2020