Dollar NZ > FAQs

Pick up / Drop off

How do I pick up my vehicle?

Our 3 New Zealand branches are serviced at Thrifty Car Rental branches at the airports in Auckland, Christchurch and Queenstown.

Where do I drop off my vehicle?

You need to return the vehicle to the branch listed on your rental agreement for more details on these branches you can check out the following pages on our website: Dollar AucklandDollar ChristchurchDollar Queenstown. Please note our locations are open between 8am and 4.30pm daily and you will need to return your vehicle at the designated time on your rental agreement within these hours.

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Can I return the vehicle outside the location operating hours?

Our locations are open between 8am and 4.30pm daily and you will need to return your vehicle at the designated time on your rental agreement within these hours.

Travelling between New Zealand's North and South Island

Do I need to book a ferry to get between islands?

Yes – if you are booking with Dollar and planning to travel between islands, you can take your car on the Cook Strait ferry to get between Picton and Wellington (or vice versa).
You will need to book the ferry at you own cost and there are two ferry crossing companies you can book with, click below for more details:

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Drivers Licence and age requirements

What Driver's Licence do I need to rent a vehicle?

New Zealand law requires all drivers to carry a full valid driver’s licence with a photo, in English or an accurate English Translation

You can visit the New Zealand Transport Agency website for more information on licence requirements in New Zealand.

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How old do I have to be to rent a vehicle?

The minimum age to rent a vehicle is 21 years of age with a full licence.

Provided you have a full licence, there is no maximum age for rental.

Optional Extras

Are there any additional charges for extra drivers?

Yes, it’s $11.50 (incl GST) per driver, per rental and is arranged at vehicle pick up. All drivers must be present to show their drivers licence at the time of collection.

Can I hire snow chains & ski or board racks?

You can hire snow chains and/or ski/board racks during the winter period (1 June – 31 October) at South Island locations. You can add these when you book your vehicle or add them to your rental at time of pick up if available.

The cost to hire both snow chains and ski/board racks is from $12 excl GST per day ($13.80 per day incl GST) or $60 excl GST ($69 incl GST) for 5 or more days. For North Island skiing we recommend hiring from a trusted supplier at the base of the mountain.

Please note:

  • Our Economy Car Class (ECAR) cannot be fitted with chains
  • All vehicles are required to carry chains on Milford Rd between May & November.
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What credit card can I use?

We do not take cash payment, however, we do accept Eftpos and most major credit cards, full payment will be taken at vehicle collection. Please remember that the credit card holder must be present at the time of collection. A 2% +GST fee will apply should a credit card be used as payment.

Do you take a bond?

We take a bond of $250 at the time of pick up.

Liability Coverages

What excess buy down options do you have available?

Our selection of coverage options gives you the choice to select the option that allows you peace of mind while you travel. You can choose your coverage level while you make your booking.

Basic Cover
Basic coverage is included in your quote. Excess liability will vary depending on your rate choice and vehicle category.

Reduced Risk Cover
Reduced Risk Cover reduces your risk to a maximum liability of $500 (excl GST). This will vary depending on your rate choice and vehicle category.

Stress Free Cover
Comprehensive cover with $0 liability.

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Accident Cover and Roadside Assistance

What if I have an accident?

Our first concern if you are involved in an accident is your personal well-being. If you do happen to be involved in an accident, you should do the following:

  • First, check if anyone is injured. If emergency assistance is required, dial 111 for an ambulance.
  • If you’re not comfortable driving the vehicle, call Roadside Assistance on 0800 525 525. In any case, notify your nearest Dollar branch.
  • Do not leave the vehicle without making sure it is safe.
  • Write down names and addresses of all people involved (including any witnesses).

All vehicle repairs must be conducted with the formal approval of your nearest Dollar branch.

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What if I break down or need help on the road?

We provide free 24-hour mechanical Roadside Assistance. In an emergency, breakdown or accident call 0800 525 525.

Dollar’s Roadside Assistance does not cover non-mechanical defects such as lost keys (or when you find your keys but they’re locked inside the car). The same goes for when the battery is flat due to the lights being left on, when you’ve got a puncture etc.

The good news is that you’re still eligible to receive assistance. But you’ll need to cover the call-out fee.

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Other (include vehicle make, colour etc)

Can you guarantee the make, model and colour of the vehicle?

Sorry we can’t guarantee the make, model or colour of the vehicle as we often have varying models, makes and colours within the same vehicle class.